Shipping & Delivery

CrossFriend is a local marketplace. Each baker serves the areas around their kitchen, so what you can order depends on your pincode.

• Enter your delivery pincode before checkout to see what is available to you.
• If a pincode is not yet served, no baker near you has been onboarded — we are adding bakeries continually.
• We do not ship cakes across cities. Fresh cream, fondant and fresh fruit do not survive long transit, and we would rather not serve an area than serve it badly.

Every product shows the baker's preparation time before you order — from immediate for something already made, through 4–8 hours, to several days for elaborate custom work.

• Same-day delivery is available where a baker has capacity and you order before their cut-off. The cut-off is shown at checkout.
• You can choose a delivery date and a time slot at checkout.
• Festival periods and weekends fill up. Order early for Diwali, Raksha Bandhan, Valentine's Day and New Year.

Any delivery charge is calculated from your pincode and shown before you pay. There are no charges added after checkout.

• Keep the delivery number reachable. Our delivery partner will call on arrival.
• For gift deliveries, give us the recipient's name and number — we will contact them, not you, on arrival.
• Somebody must be available to receive the order. We cannot leave a cake unattended at a door, in a lobby or with a neighbour without your instruction.
• Please check the order at the door where you can.

Our partner will attempt to contact you and wait a short time. If we cannot reach you, or the address is wrong or inaccessible, the delivery fails.

Where a delivery fails for a reason on our side or the baker's, you get a full refund under the Refunds & Cancellations policy.

Heavy rain, flooding, traffic restrictions, strikes, civil disturbance and similar events can delay deliveries. We will keep you informed and, where an order can no longer be useful to you, refund it.

• Cream and cheesecake-based cakes should be refrigerated immediately and eaten the same day.
• Fondant cakes should be kept cool and dry, and not refrigerated uncovered.
• Cakes are transported flat and upright. Keep them level when you carry them.
• Any specific storage advice from the baker is shown on the product page.

Contact support@crossfriend.in or call +91 98211 01868 with your order number.